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FAQ
Find answers to common questions.
Getting started
First schedule a Welcome session through our website. During this session, we’ll discuss your child’s specific needs and set up a plan and schedule that suits you and your child.
During registration, we’ll need some basic information about your child, including their name, age, current grade level, and any specific areas of math they struggle with or wish to improve. Additionally, we’ll ask for your contact details and any relevant academic history to better tailor our tutoring approach.
Yes, you can definitely meet your child’s tutor before starting. Before your child’s first lesson, our tutor will connect with you to introduce themselves, discuss your child’s specific learning needs and goals, and ensure a perfect match. This helps establish a comfortable and productive relationship from the start.
tutoring process
Absolutely! If you feel the tutor isn’t the right fit for your child, we can arrange for a different tutor. It’s important to us that your child’s learning experience is positive and effective, so we’re flexible and committed to finding the best match.
Each tutoring session, our tutors begin with a warm check in with their student about their student’s homework or topics from school to address any immediate challenges. We then introduce or reinforce new material through interactive exercises, examples, and discussions. The session concludes with a review to solidify understanding and set objectives for the next meeting.
Our tutoring schedules are designed to be highly flexible to accommodate your family’s routine. You can choose from various times during the week, including weekends and evenings, to ensure tutoring fits seamlessly into your child’s schedule.
We exclusively offer online tutoring sessions to provide convenience and flexibility. This format allows us to connect your child with the best tutors without geographical limitations, ensuring effective learning from the comfort of your home.
Progress and Evaluation
You can track your child’s progress through regular progress reports and detailed feedback from tutors. We also schedule periodic meetings with parents to discuss achievements and areas for improvement, ensuring you’re fully informed of your child’s learning journey.
If your child isn’t showing expected progress, we will first assess their learning plan and teaching methods. We may adjust their tutoring approach, increase support, or explore different strategies that better suit their learning style. We’re committed to working closely with you and your child to ensure they achieve their academic goals.
We highly value feedback from both students and parents as it helps us enhance our tutoring services. We encourage regular feedback through direct communication with tutors, email, or scheduled meetings. All feedback is carefully reviewed and used to make necessary adjustments to our teaching methods and student interactions.
Absolutely! We encourage regular meetings between parents and tutors to discuss the student’s progress and address any concerns. These can be scheduled at intervals that suit your convenience, ensuring ongoing communication and collaboration to support your child’s educational journey.
Pricing and Policies
Our tutoring costs vary depending on the frequency and duration of sessions. We offer various packages to suit different needs and budgets. Please contact us directly for a detailed pricing structure and to find the best option for your child.
Yes, we offer discounts for multiple sessions booked in advance and for families with siblings. These discounts are designed to make our tutoring more accessible and affordable. Please contact us to learn more about our specific discount options and how they can be applied to your situation.
Our cancellation policy requires at least 24 hours’ notice to cancel or reschedule a tutoring session without any charge. Cancellations made less than 24 hours before the scheduled time may incur a fee. This policy helps us manage our tutors’ schedules efficiently and maintain a commitment to all our students.
Payments for tutoring sessions are due at the beginning of each month. We accept a variety of payment methods, including credit cards, bank transfers, and online payments. Detailed invoices are provided to ensure transparency and ease of tracking for all our clients.